FAQs

1. What is MagicWaxSeal?
MagicWaxSeal is a brand dedicated to creating high-quality wax seal stamp kits for letters, invitations, crafts, and DIY projects.

2. Where is MagicWaxSeal located?
Our office is located at 1925 Monroe Dr NE, Apt 1573, Atlanta, GA 30324, United States.

3. How can I contact MagicWaxSeal?
You can reach us via email at contact@magicwaxseal.shop or by phone at 347-578-3925.

4. What types of products does MagicWaxSeal offer?
We offer wax seal stamp kits, wax beads, seal heads, wooden handles, and DIY sealing accessories.

5. Are your products suitable for beginners?
Yes, our kits are designed for both beginners and experienced users. Each kit includes instructions for easy use.

6. Can I use MagicWaxSeal kits for wedding invitations?
Absolutely! Our kits are perfect for weddings, events, gift wrapping, and personal stationery.

7. Do you ship internationally?
Currently, we ship to all 50 U.S. states. International shipping may be added in the future.

8. How long does standard shipping take?
Standard delivery usually takes 4–14 business days, including handling and transit time.

9. Do you offer expedited shipping?
At this time, we only offer standard shipping.

10. Is shipping free?
Orders over $99 qualify for free shipping within the U.S. Orders under $99 incur a $5.99 shipping fee.

11. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link.

12. What payment methods are accepted?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

13. Is my payment information safe?
Yes, we do not store your credit/debit card information. All payments are processed securely.

14. Can I use coupon codes or bonus points?
Yes, you can enter coupon codes or bonus points at checkout. Be sure to click “apply” to activate the discount.

15. Can I combine multiple coupons?
No, only one coupon code may be used per order.

16. Are your wax seal kits eco-friendly?
We strive to use safe and environmentally responsible materials whenever possible.

17. How do I clean my wax seal stamp?
Use a soft cloth to wipe away excess wax after each use. Avoid abrasive cleaners.

18. Can I customize my wax seal?
Some kits include interchangeable heads for customization. Custom designs may be offered in the future.

19. What should I do if my order is missing items?
Please contact our support team at contact@magicwaxseal.shop, and we will resolve the issue promptly.

20. What is your return policy?
We offer returns or exchanges for defective or damaged items. Please contact us within 30 days of receiving your order.

21. How should I store wax beads?
Store wax beads in a cool, dry place away from direct sunlight to prevent melting.

22. Can wax seals be used on all types of paper?
Wax seals work best on thicker paper, envelopes, and cardstock. Thin paper may tear.

23. Are your kits safe for children?
Our kits contain small parts and hot wax; adult supervision is recommended for children.

24. How do I heat the sealing wax?
Use a wax melting spoon or candle as instructed in the kit. Avoid open flames near flammable surfaces.

25. Can I purchase replacement wax beads?
Yes, replacement wax beads are available for purchase on our website.

26. Do you offer gift packaging?
Yes, many of our kits come in gift-ready packaging suitable for special occasions.

27. How do I know which kit is right for me?
Check product descriptions, images, and reviews for guidance, or contact us for recommendations.

28. Can I order in bulk?
Yes, for wholesale or bulk orders, please contact us directly to discuss options.

29. What makes MagicWaxSeal different from other brands?
We focus on quality, design, and creativity, offering kits that inspire personal expression and memorable experiences.

30. How can I stay updated on new products and promotions?
Subscribe to our newsletter on the website or follow us on social media for updates, tips, and special offers.